Refund policy

Return & Refund Policy

Your satisfaction matters to us. Because of how our products are sourced and shipped, we don't require you to send items back — this keeps things simple and avoids you paying return shipping that often costs more than the item itself.

Refund Window
You can request a refund or replacement within 30 days of your order being delivered. Since shipping can take 1–3 weeks, please track your order and reach out as soon as you notice an issue.

Eligible for a Full Refund or Free Replacement
- Item arrived damaged or defective
- Wrong item received
- Order never arrived (confirmed via tracking)
For damaged, defective, or wrong items, please include a photo or short video along with your order number when you contact us — this helps us resolve it quickly.

Change of Mind / Sizing / Style
If you're simply not happy with an item (wrong size, changed your mind, etc.), contact us within 30 days of delivery. We'll offer a partial refund so you can keep the item, or a full refund at our discretion — whichever makes sense for the situation. You do not need to ship anything back to us.

How to Request a Refund
Email us at info@trendsbits.com with your order number and the reason for your request. We aim to respond within 2 business days and process approved refunds within 5–10 business days to your original payment method.

European Union 14-Day Cooling-Off Period
If you are shipping to the European Union, you have the legal right to cancel your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection law. Contact us at info@trendsbits.com to exercise this right.

Non-Refundable Items
Gift cards and final sale items (clearly marked as such at checkout) are not eligible for refund.

Contact
Trendsbits
Email: info@trendsbits.com
Address: 33 Webbscroft Road, Dagenham RM10 7NL, United Kingdom